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What is eNPS?
What is eNPS?
Jesús Cerviño avatar
Written by Jesús Cerviño
Updated over a week ago

eNPS is a system for measuring how willing employees are to recommend their workplace to friends and acquaintances.

By asking:
On a scale of 0-10, how much would you recommend your company as a good place to work?
people score from 0 to 10 and based on their score they are grouped into the different segments:

🟢 Promoters: answered 9-10
Promoters are the most loyal segment who will enthusiastically recommend employment at a company.

🟡 Passives: answered 7-8
This group is not necessarily negative but is not entirely loyal either. They are neutral or passive.

🔴Detractors: answered 0-6

This category defines those that are not likely to recommend employment at the company. The more detractors in the workplace, the more toxic the environment.

You can find more information about eNPS in our blog.

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